Refund / Exchange
Refund/Return Policy
Rucir Inc’s Return Policy applies to your purchase of any product(s) from Rucir Inc. ("Rucir") through the company’s Website (collectively, the “Product”). If you ordered an incorrect Product or need to return an unopened Product, you must first contact Rucir to request a Return.
Our support team is available Monday - Friday 9:00 AM - 5:00 PM Eastern time. Please note that this will be a dialogue. An initial request with no further communication does not guarantee a return or redistribution of funds.
To initiate a request for a return please get in touch with us by:
- Email: returns@rucir.com with the subject line reading, “Return [Your Order #]”
- Telephone: 1-833-782-4701
Please note the following conditions:
- Requests for returns must be initiated within 30 days of delivery of the Product to the Customer.
- Products must be returned and received by Rucir in original condition (unopened). We will not accept Products damaged in return transit, so please be sure to package the Product well and consider insuring the Package. Please provide return shipping tracking information to Rucir.
- Returns must be received within 14 days of an Accepted Return Request.
- Return Packages with insufficient postage will not be accepted. Rucir is not responsible for providing or paying for return labels.
- All returned orders (complete or partial) that are returned for a refund are subject to our 20% restocking fee.
- In the case that a Subscribe & Save member wishes to return the Product in their subscription Order, they acknowledge that Rucir will withhold a 20% fee from their money-back for the Product.
- Any order that is requested to be canceled after the order has been placed is subject to a 20% restocking fee. The ability to cancel an order after it has been placed is not guaranteed due to our swift fulfillment process. Upon request, in the event that we are able to retrieve the order from the shipping pipeline it would be subject to a 20% restocking fee.
If these conditions are not met, we cannot guarantee a refund or store credit for your return.
PLEASE SEE RESTRICTIONS BELOW:
Rucir Inc’s 30-Day Money-Back Guarantee applies to all first time (1 bottle) Orders delivered within 30 days. This 30 day window begins at the time the shipping carrier (i.e. United States Postal Service) marks your Package as delivered.
If you are not satisfied with a Product, only the first one-time purchase of each Product (1 bottle) is eligible for a refund which will be processed to the same payment method as the initial purchase in the case that:
- The Product being refunded was delivered to the Customer within 30 days of the request.
- The Product has not been refunded in another Order in the Customer’s name and/or account
Please note that refunds are issued in the currency the Order was originally received in regardless of fluctuations in exchange rate.
In the event that you have found your Product to be defective upon delivery, you have the right for a replacement or a redistribution of funds to the same payment method as the initial purchase.
Some exclusions apply. Non-refundable items include:
- Shipping costs
- Tariffs, customs, or taxes imposed during or after shipping
- Gift cards or gift certificate voucher
- Free gifts
- Promotional or clearance items
- Discontinued or short sale items
- Products that have been replaced, courtesy of ASN
If Products are originally purchased with a Gift Certificate Voucher, a Gift Certificate Voucher will be given as payment for return.
In the event your order is “returned to sender” due to an incorrect address entered at check out or a subscription address not being updated prior to the subscription processing, it is the responsibility of the customer to pay the shipping costs to have the order resent. Please review and make sure your shipping address is correct before placing your order.
Sorry, we will not accept returns past 30 days unless in exceptional circumstances. Please email Returns@Rucir.com with your request.
Updated June 2023